Frequently Asked Questions
FAQ
Welcome to the Elvy London Frequently Asked Questions (FAQ) Page.
We’re here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don’t hesitate to contact us.
Question #1: How long will it take to receive my order?
Answer: Here are our estimated delivery times:
- Handling time: 1–2 business days
- Transit time: 6–8 business days
- Estimated delivery time: 7–10 business days
For more details, please refer to our Shipping Policy.
Question #2: Do you offer free shipping?
Answer: Yes, we offer free shipping on all orders within the United Kingdom. For more information, please check our Shipping Policy.
Question #3: Where is Elvy London located?
Answer: Elvy London is a UK-based fashion brand. We proudly offer a curated selection of high-quality clothing and accessories, with shipping available exclusively within the United Kingdom.
Question #4: What if I receive a defective product?
Answer: If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 30 days. For more information, see our Return Policy.
Question #5: Can I cancel my order after it’s placed?
Answer: Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact us.
Question #6: What is your return policy?
Answer: We have a simple and hassle-free return process. For complete details, please visit our Return Policy page.
Question #7: When will I get my refund after returning a product?
Answer: Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. See our Refund Policy for more details.
Question #8: Do you offer any warranties or guarantees on your products?
Answer: Yes, we provide a 30-day guarantee on all purchases. For more information, please refer to our Return Policy.
Question #9: How can I contact customer support?
Answer: You can reach our customer support team through the Contact Us page or by emailing us at support@elvy-london.com.
Question #10: Do you ship internationally?
Answer: Currently, we only ship within the United Kingdom.
Question #11: Do you have a physical store location I can visit?
Answer: We are an online-only store, which allows us to offer competitive prices and a wide selection of clothing.
Question #12: Can I place a bulk order for my business or organisation?
Answer: Yes, we accept bulk orders. Please contact our customer support team for details.
Question #13: What is the process for exchanging a product?
Answer: For detailed information about product exchanges, please refer to our Return Policy.
Question #14: How can I track my order?
Answer: You can track your order through the Track Order page on our website.
Question #15: How do I know which size to choose?
Answer: Each product page includes a size chart. If you’re unsure, please refer to the chart or contact our support team for assistance.
Question #16: How should I care for my clothing?
Answer: Care instructions are included on each product page and on the garment label. Generally, we recommend washing at low temperatures and avoiding tumble drying unless stated otherwise.
Contact Information:
Store Name: Elvy London
Company Name: PRESMIOSO LTD
Company Registration Number: 16350992
Address: 27 Old Gloucester Street, London, Greater London, WC1N 3AX, United Kingdom
Email: support@elvy-london.com
Phone: +447893926525
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)
We do our best to reply to your e-mail within 1–2 business days.